Technical Support
Not sure which carrier fits your phase, whether a glycerite or a powder suits your format, or what a Part ID actually specifies? Ask the people who make the extract. Our formulation team answers technical questions from supplement, beverage and personal-care developers — before you commit to a sample.
At a Glance
✓ Free sample shipping in the continental U.S.
✓ In-stock samples ship same or next business day
✓ Every sample includes a Specification Sheet
✓ International shipping supported
Before You Write
The more of this you can tell us, the more specific the answer. None of it is required — send what you have.
✓ The botanical or Part ID you're looking at
✓ What you're formulating — capsule, gummy, RTD, serum
✓ Ingestible or topical
✓ Water phase, oil phase or dry blend
✓ Whether it has to be alcohol-free
✓ Preferred carrier, if you have one
✓ Target use level or dose, if known
✓ Label constraints — Kosher, Halal, Organic, non-GMO
✓ Batch size you're planning
✓ Timeline to first production run
✓ Documentation your QA team will need
✓ Anything you've already tried that didn't work
Ask a Formulator
Our formulation team reads these directly. If you arrived from a product page, that extract is attached to your question automatically. Fields marked * are required.
Scope
Which carrier suits your phase — glycerin, propylene glycol, Zemea, oil or ethanol — and how it behaves once it is in your system.
Whether a liquid, glycerite, powdered or solid extract fits your format, and what that means for dosing and solids content.
What ships with every lot, which certifications apply to a given Part ID, and how to keep positioning to structure/function language.
Response Time
Carrier, form, pack size and documentation questions are usually answered within one business day.
When R&D needs to weigh in on compatibility or stability, expect two to three business days.
Standardized profiles and custom extractions are scoped case by case with our technical team.
We can ship samples with the answer — just say so in your question and we'll bundle them.
Documentation
The full specification for any Part ID, including carrier and plant part.
A representative COA showing the tests each lot is released against.
An SDS for handling, storage and transport.
You can also request these straight from any product page — every extract has a Request Documentation panel on it.
Who to Contact
For
• New sample requests
• Sample status
• Additional samples
• Sample-related documentation
• Questions about samples received
For
• Placing or changing orders
• Order status
• Pricing and quotes
• Lead-time questions
Ready?
Send the question and our formulation team will come back to you with a specific answer — and samples if you want them.